BOOKING TERMS & CONDITIONS

Cancellations, Rescheduling, and Refunds

When booking your session, please choose a time and date that truly works for you. Last-minute cancellations and rescheduling create challenges not only for me but also for others who may have wanted your appointment slot. I kindly ask that you respect both my time and energy by honoring the appointments you make.

If you need to reschedule, it must be done no later than 48 hours prior to your session. If not you will be charged the full session amount. For your session, use the link provided in your confirmation email. If you experience technical difficulties, please use this link  to email me or you can text me here and I’ll be happy to help. If you are running late, please know I am only able to wait up to 10 minutes past the scheduled start time. After that, the session will be considered a no-show.

Refunds will not be given for cancellations made with less than 48 hours’ notice or for no-shows. All refunds will exclude any processing fees charged by merchant services. Refund requests are reviewed individually and with integrity, but are not guaranteed.

Email, Phone, and Zoom Communication

Please double-check that your name, email, and phone number are entered correctly at the time of booking. It is your responsibility to provide accurate contact information so that we can connect smoothly for your session. I cannot be held responsible for lost or shortened session time due to typos, invalid phone numbers, or failure to use the Zoom link provided.

If your contact information changes after booking, please send your updated details HERE at least 24 hours before your scheduled session.

Disclaimer

By booking a My Soul Key Session (or any other service under Soulful Mind & Body), you acknowledge that these sessions are intended for personal growth, relaxation, and self-empowerment. They are not a substitute for medical, legal, psychological, or financial advice. Any choices or actions you make based on your session are your sole responsibility. You agree not to hold Alison Sherwood or Soulful Mind & Body, Inc. liable for outcomes related to your session.

Privacy Policy

Your privacy is respected and protected. I will never sell, share, or distribute your personal information.